We’re working to get all our customers upgraded to smart meters as soon as possible. How do I know if I can get smart meters fitted in my home? Having smart meters won’t cost you any more than your current meters. No, we install smart meters at no extra cost to you as part of the national smart meter rollout.

Your new supplier will be able to let you know. If that’s the case, your smart meters will work like traditional ones until your new supplier can support them and you may need to provide manual meter readings. Once you’ve got smart meters, you’ll still be free to switch to a new energy supplier, but not all suppliers support smart meters just yet. Will my smart meters still work if I move to another energy supplier? If you don’t have smart meters and you don’t submit regular manual meter readings to your supplier – which many of us don’t – you’ll get estimated bills and may be paying more than you need to. And, because they send automated meter readings, you get more accurate bills. Yes, smart meters are as accurate as traditional gas and electricity meters. See this helpful one-minute video from Smart Energy GB – How smart meters work – or visit their website to read their frequently asked questions. Today? Frequently asked questions How do smart meters work? To get smart meters from us, we need to supply your energy.

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